Robbyn Holland – New Hire Orientation Video

After earning a Bachelor’s Degree in Business from Florida Atlantic University, Robbyn worked as a Television news reporter for Florida’s News Network, Fox TV, WPTV Channel 5 in West Palm Beach, FL and The Health Network located at Universal Studios in Orlando, FL. Her experience includes 10-years working as a field reporter until switching careers to work in healthcare.

Robbyn’s healthcare sales career began working in the field marketing homecare services to physician offices, assisted living communities and Skilled Nursing homes. Robbyn says, “I quickly learned the importance of building relationships with my referral sources. My accounts were my friends and when they had a new referral they always thought of me first because of the relationship we developed.”

Several years later, Robbyn was hired as a Regional Director of Sales working as the Acquisition Team Manager for a Florida based Home Care company which grew from 4 offices to 28 offices throughout Florida, employing over 1,700 caregivers and offering homecare services in 47 Florida counties.

From there she transitioned into Senior Living and worked as a VP of Sales for one the largest National Healthcare companies managing the marketing for 40 communities covering 6 States in the Western part of the U.S. Eventually she opened her own Medicare Skilled Home Health agency and Private Duty Home Care in Florida.

Today Robbyn owns STAT Homecare Consultants in Orlando, Florida where she teaches proven sales techniques to healthcare sales professionals.

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  WELCOME! (0:57)

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  MISSION, VISION, PHILOSOPHY (2:15)

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  ORIENTATION CHECKLIST (2:01)

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  EQUAL EMPLOYMENT (8:33)

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  ETHICS (2:20)

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  SCOPE OF SERVICES/SUPERVISION OF STAFF (2:36)

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  AGENCY EXPECTATION – ON THE JOB (5:13)

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  INFECTION CONTROL (2:31)

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  CONFIDENTIALITY OF CLIENT INFORMATION (HIPAA) – PRIVACY COMPLIANCE (3:46)

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  CLIENT CARE RESPONSIBILITIES AND SPECIAL NEEDS (2:54)

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  SAFETY IN THE WORKPLACE/FIELD SAFETY (5:07)

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  SAFETY IN THE HOME (2:27)

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  GRIEVANCES/COMPLAINTS (3:12)

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  ABUSE, NEGLECT, EXPLOITATION (2:28)

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  EMERGENCY PREPAREDNESS (4:16)

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  COMMUNICATION BARRIERS AND CULTURAL DIVERSITY (1:31)

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  RECORD KEEPING-DOCUMENTATION (2:26)

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  FRAUD, FALSE CLAIMS AND WHISTLEBLOWING (2:16)

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  CONGRATULATIONS! (0:58)

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  PRINTABLE HANDBOOK

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  CERTIFICATES (3)